Shipping Information
Free Shipping
Information
- We ship same business day for
most orders
received by 4:00 PM EST.
-
Shipping is not available to post office boxes. Please provide
physical street address for shipping.
- Orders ship via UPS
-Please check
our Holiday
Schedule:
UPS 2007
- Shipping is available only in the contiguous 48 states. Sorry, we cannot deliver to Alaska or
Hawaii.
Delivery Information
All
delivery times are set by UPS and can be found at
www.ups.com.
All deliveries exclude Holidays.
If you have any questions regarding
shipping, please call Customer
Service
Monday - Friday, 9am - 5pm EST. Delays by the carrier does not constitute grounds for cancellation, refusal, or return of
order.
After you place your order, you will receive a confirmation email.
If you have any questions, don't hesitate to send us an e-mail.
Returns
Information
Product Guarantee:
If you
purchase moving boxes and/or
Supplies and are not 100%
satisfied, you can return the
items within (7) days from your
delivery arrival date for a
refund. No partial returns are
offered. Your credit card will
be credited once the packages
are received by our warehouse.
You are
responsible for and must prepay
all shipping charges and you
shall assume all risk of loss or
damage to Product while in
transit.
- Due to the high shipping costs that we incur, a prior approval is required for refunds or
returns
- The RMA number may be obtained from our Customer Support line Mon. - Fri.,
9am - 5pm EST.
- All boxes and supplies, must be returned in the original packaging. The RMA must be noted
on the outside of the returned box.
- RMAs are valid for only 5 days from issuance. A restocking fee may apply for damaged
and missing items.
- If you return items without proper RMA and/or packaging,
BigApple retains the right to
either refuse delivery of such return or charge you an additional restocking fee.
-The handling fee of $2.95 is non-refundable.
Canceling or Re-routing an order Information
If your order has not shipped, you may cancel it for any reason
with out any fees. Customers may cancel by
calling the day
the order is placed, excluding
Saturday and Sunday. If the
order is placed after 4:00PM EST
on a Friday or during the
weekend, it must be cancelled on the following Monday
before your order has left our warehouse to avoid any restocking fees -- Please have your order number ready for
faster, more accurate service.
If your order is in transit and
you need to cancel the delivery,
you are responsible for
and must prepay all shipping charges and you shall assume all risk of
loss or damage to Product while in transit.
The handling fee of $2.95 is non-refundable.
If your order is in transit and
you need to re-route the
packages, there will be a $5
per package address correction
fee. Address corrections for
orders already in transit may delay delivery times by 1 - 2 Days.
Handling Fee Information
We charge a non-refundable $2.95 handling fee per order to cover our
fulfillment costs.
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